Case Study: Reengineering Key Bank Processes
The Client:
A major Caribbean-based bank.
The Client Goal:
To refine all of the major bank processes and train employees on the key changes.
The Process:
McDaniel Partners was selected by the Bank to:
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Refine all of its major bank-wide processes.
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Develop learning materials for each process to help employees understand the changes to existing processes and learn the process steps.
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Develop a method to test and reward employees for successfully completing the learning and successfully adhering to the new processes.
The Result:
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Over 30 major Bank processes were reengineered.
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Employees understood the key processes, which had a direct impact on the service experience that it provided to its customers.
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